Frequently asked questions

No. Scout never rejects a candidate on its own. It asks your questions, scores each call with notes and flags answers for review; your team decides who moves forward.

Yes. Every Scout agent says it is an AI early in the call and asks before it records. That is built into every agent, so none can skip it.

Greenhouse, Workable, Recruitee, Breezy HR, BambooHR, Zoho Recruit and Pinpoint. An admin connects the ATS once, and its jobs come into Scout.

No. You can add a job by pasting or uploading its description, then add candidates by hand or upload resumes and spreadsheets.

Yes. Talk to the agent in your browser before you publish it, at no charge. An admin can also set a test call number so every call rings your own phone instead of a candidate's.

When a candidate reaches a pipeline stage that an active workflow has given an agent, on a job assigned to that workflow. Automatic calls ring only inside the workspace's calling hours, in the candidate's own time; a call you place yourself rings straight away.

Scout tries again later. By default it makes up to 3 tries, 2 hours apart, within calling hours; an admin can change both. It retries after no answer, a busy line, voicemail or a failed call, never after a real conversation or a declined call.

The agent notes it and ends the call, and Scout places no more automatic calls to them about that job. Your team sees the request.

Microsoft calendars: Outlook or Microsoft 365. Scout reads only when interviewers are busy and books interviews as Teams meetings.

No. Scout has two roles, admin and member. Members do the hiring work on jobs, candidates and calls; admins manage settings, agents, workflows, billing, integrations and the team.

Calls are charged by the second, and only when someone is on the line: no answer, busy lines and voicemail are free. Your plan's monthly credit pays first, then your wallet. Prices exclude GST, and every payment gets a GST invoice.

Yes. A new workspace gets 20 free minutes, which ring only your own test number. Teams in the Scout pilot get 500 free minutes on their live roles, set up with our team.

While sign-up is invite-only, apply for the pilot and we email you a sign-up link. To join an existing workspace, ask one of its admins to invite you.